Terms and Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of www.cancercarerheroes.com and all associated portals, content, services and functionality (the “Site”), which may be hosted in Kartra. The Site is owned and operated by GRINBLU d.o.o. (hereinafter “Company”, “we” or “us”). 

 

By using the Site and all associated content, services and functionality, you indicate that you have read and understood these Terms and Conditions, agree to abide by them at all times and to use the Site and all associated content, services and functionality in accordance with these Terms and Conditions, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Company. Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms and Conditions.

 

In these Terms and Conditions, we may refer to the written, audio, photo and video content on the Site, including any content published by the Company in newsletters or available through paid products or free resources, as the “Company Content”.

 

Information about us

GRINBLU d.o.o. is based in Slovenia under registration number 6341110000 and VAT number SI 57028494. Our full address is Grinblu družba za trgovino d.o.o., Celovška cesta 172, 1000 Ljubljana, Slovenia. Our email address is hello@cancercarerheroes.com.

 

1. Changes to these Terms and Conditions

GRINBLU d.o.o. reserves the right to change, modify, amend or update the Site, the Company Content and these Terms and Conditions or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms and Conditions on the Site. 

 

All changes are effective immediately upon posting. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site. By continuing to use the Site or Company Content after we post any such changes, you accept the Terms and Conditions, as modified.

 

2. Additional policies incorporated into these Terms and Conditions

Any additional policies or terms adopted by Company may be incorporated into these Terms and Conditions by reference. 

 

This includes the following: 

(i) Privacy Policy, available here: https://cancercarerhero.kartra.com/page/privacy-policy, which defines Company’s practices related to consumer privacy and data usage,

(ii) Disclaimers, available here: https://cancercarerhero.kartra.com/page/disclaimers, which reviews Company’s liability for aspects of Company Content.

 

3. Website use

 

3.1 Acceptable use

As a user of our Site, you agree to use our Site legally and in accordance with these Terms and Conditions, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site,
• Violate the rights of other users of our Site,
• Violate the intellectual property rights of the Site owners,
• Use the Site to transmit any material that may be deemed inappropriate, offensive, unlawful or fraudulent, including but not limited to spam comments,
• Use the Site to link third-party content in a way that is unfair or deceptive,
• Disrupt the network or services of Company,
• Use the Site to copy, store, host, transmit, send, use, publish or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit and/or other harmful code or malicious software,
• Conduct any systematic or automated data collection activities, including but not limited to scraping, data mining, data extraction or data harvesting on or in relation to the Site without Company’s express written permission,
• Modify, copy, decompile or reverse-engineer any materials or software on the Site 

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

 

3.2 Your responsibility in using Company Content

Company Content was developed strictly for educational and informational purposes. You understand and agree that you are fully responsible for your use of Company Content. Company makes no representations, warranties or guarantees. You understand that results may vary from person to person. Company assumes no responsibility for errors or omissions that may appear in the Company Content.

 

For more detailed information on Disclaimers, please refer to this page. 

 

4. Artificial intelligence

Company does not consent to the use of any portion of this Site or Company Content being used in any format, in whole or in part, for the development, training or operating artificial intelligence or other machine learning systems, unless authorized by Company through a separate agreement. Any unauthorized use of Company Content or Site in violation of this prohibition will be considered a breach of these Terms and Conditions and may be a breach of our rights under copyright laws of the Republic of Slovenia.

 

5. Intellectual property rights

 

5.1 Copyright

Unless otherwise noted, the design, all components and content on this Site, such as texts in the forms of eBooks, digital workbooks, templates, PDFs, workshops, Canva templates, audio and video recordings, explanations and the like, as well as other graphics, logos, images, downloads and other like materials, is owned by or licensed to GRINBLU d.o.o. or third parties and protected by international copyright, trademark and other intellectual property laws, and should not be reused or republished without express written permission. 

 

From time to time, Company Content will legally utilize copyrights owned by third parties. These copyrights are the respective property of their owners and Company makes no claim of ownership.

 

5.2 Our Limited License to You

Subject to your full compliance with our Terms and Conditions, upon purchase, Company hereby grants you a single-use, personal, non-exclusive, non-transferable and revocable license to the specific materials that you have purchased (including free and paid content) for the term set forth for the applicable product herein. This is for your own personal, non-commercial purposes and use, view, display and downloading the content for the sole purpose of viewing it on a stand-alone personal computer or mobile device. This license does not transfer ownership and may be revoked for breach of these Terms. 

 

You may not use the Site or the materials available on the Site or other Company Content in a manner that constitutes an infringement of our rights or that has not been authorized by us. As a user of our Site, unless explicitly authorized in these Terms and Conditions or by the owner of the materials, you acknowledge and agree to have no right to modify, edit, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works of, reverse engineer, alter, enhance or in any way exploit the Site or any of the templates, forms and other Company Content.

 

By ordering or participating in products, courses and other programs, you agree that the product purchased and material downloaded may only be used by you for your personal use and may not be sold or redistributed without the express written consent of Company. Sharing your digital download of the product is strictly prohibited and will result in your access being immediately revoked and your payment will be forfeited. You shall be liable for any and all resulting damages to Company. Moreover, you agree not to offer any competing products or services based on any information contained in our courses, digital products and other Company Content.

 

From time to time, the Site may utilize various plugins or widgets to allow sharing of content via social media channels, email or other methods. Use of these plugins or widgets does not constitute any waiver of Company’s intellectual property rights. Such use is a limited license to republish the content on the approved social media channels only, with full credit to Company.

 

5.3 Your License to Us

In limited circumstances, you may contribute content to the Site, internet groups, social media venues or to any of our staff via email, text or otherwise, including but not limited to comments, posts or submissions. Any content you contribute, including but not limited to text, images, audio material, comments, video material and audio-visual material, must not be illegal or unlawful, may not infringe on any third-party’s legal rights, and must not be capable of giving rise to legal action whether against you, Company or a third party. 

 

Company reserves the right to edit or remove: (i) any material submitted to the Site; (ii) stored on Company’s servers; or, (iii) hosted or published on the Site. Company takes no responsibility and assumes no liability for any content posted by you or any third party. Notwithstanding Company’s rights under the Terms and Conditions, Company does not undertake to monitor the submission of all content to, or the publication of such content on, the Site.

 

By posting or submitting any material (including, without limitation, comments, blog entries, Facebook postings, photos and videos) to us via the Site, internet groups, social media venues or to any of our staff via email, text or otherwise, you are representing: 
(i) that you are the owner of the material, or are making your posting or submission with the express consent of the owner of the material; and

(ii) that you are sixteen years of age or older. 

 

In addition, when you submit, email, text, deliver or post any material, or participate in live calls that are recorded, you are granting us, and anyone authorized by us, a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, unrestricted license to use, copy, modify, transmit, translate, sell, exploit, create derivative works from, distribute and/or publicly perform or display such material, in whole or in part for any purpose. This license extends to all known and future media. You also grant Company the right to sub-license these rights and the right to bring an action for infringement of these rights. The foregoing grant shall include the right to exploit any proprietary rights in such posting or submission, including but not limited to rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. 

 

In the event that you contribute any comments or suggestions regarding the Site or Company Content to Company, including but not limited to notes, text, drawings, images, designs or computer programs, such submissions shall become, and shall remain, the sole property of Company. No submission shall be subject to any obligation of confidence on the part of the Company. The Company shall exclusively own all rights to (including intellectual property rights thereto) and shall be entitled to unrestricted use, publication and dissemination as to all such submissions for any purpose, commercial or otherwise without any acknowledgment or compensation to you.

 

You acknowledge that Company has the right but not the obligation to use and display any postings or contributions of any kind and that Company may elect to cease the use and display of any such materials (or any portion thereof) at any time for any reason whatsoever. 

 

5.4 Limitations on linking and framing 

You may establish a hypertext link to the Site so long as the link does not state or imply any sponsorship of your site by us or by the Site. However, you may not, without our prior written permission, frame or inline link any of the content of the Site, or incorporate into another website or other service any of our material, content or intellectual property.

 

6. Monitoring and enforcement

Company has the right to: 

• Remove or refuse to post any contribution for any reason, iin Company’s sole discretion,
• Take any action, including deletion, with respect to any contribution made to the Site,
• Disclose your identity (if known) or other information regarding your usage of the Site to any third party who claims that any contribution you make to the Site violates their rights including their intellectual property rights or right to privacy,
• Take appropriate legal action for any illegal or unauthorized use of the Site

 

Company does not, however, review all contributions to the Site prior to posting and cannot ensure prompt removal of objectionable contributions. Company assumes no liability for any action or inaction regarding contributions from a third party.

 

7. Changes to Company Content

Company reserves the right to modify any Company Content or the Site at any time; however, Company does not guarantee that Company Content is complete or up-to-date. Company Content may be out of date and Company is under no obligation to update any Company Content at any time.

 

Company also reserves the right to change the days of live calls, features and other content in memberships at any time.

 

8. Purchase terms

 

8.1 Sale of products and services
The following goods are available on our Site: online courses, memberships, digital products and services (consultation). The services will be paid for in full when the services are ordered, unless stated otherwise on the product’s specific terms.

 

These Terms and Conditions apply to all the products and services that are displayed on our Site at the time you access it. This includes products listed as being out of stock. All information, description or images that we provide about our products and services are as accurate as possible. However, we are not legally bound by such information, description or images as we cannot guarantee the accuracy of all products and services we provide. You agree to purchase products and services from our Site at your own risk.

 

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

 

8.2 Purchase contract

The purchase contract between Company and the buyer is concluded when the buyer receives the email from Company about the status of their order, informing them that the order has been confirmed. From this moment, all prices and other conditions are final and apply to both the Company and the buyer. The Terms and Conditions to be accepted by the buyer when placing an order for digital products and/or services shall be deemed to form an integral part of the purchase contract.

 

Company shall keep a copy of invoices and other supporting documentation which are retained for the purposes of compliance with tax and/or other relevant legislation and for the purposes of any inspection, audit and/or other similar checks and which are consequently not available to the buyer. The responsibility for the retention of invoices and other supporting documentation obtained by the buyer at the time of purchase shall be the responsibility of the buyer and Company shall not assume any additional liability in this respect.

 

8.3 Prices

All prices in the online store and on the Site are stated in American dollars and are inclusive of tax, unless stated otherwise. Prices are subject to change without notice, with the exception of membership prices.

 

Company reserves the right to update the prices of membership products at any time. Company will provide you with a 30 days’ email notice of any changes of membership prices. If you elect to continue in the membership after the date of the increase, you agree to the updated pricing.

 

Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, Company will allow the buyer to withdraw from the purchase, and at the same time Company will offer the buyer a solution that will be mutually satisfactory.

 

Company may offer discounts on its products. Such discounts are offered in Company’s sole discretion. Any discounts or other offers are valid on the day the order is placed. Company reserves the right to limit discounts to particular time periods or particular products. Discounts may be available for a limited time. After the expiration of a discount offer, Company will not honor the past discount. Company will not offer refunds for failure to apply a discount at the time of purchase. Additionally, Company does not offer price adjustments for discounts offered after the time of purchase.

 

Company may offer bonuses with a purchase. These bonuses will only be available in accordance with the offer made by Company. If the bonus is not available at the time of purchase, it will not be available for later request or redemption to past or future purchasers.

 

8.4 Payments

Unless otherwise stated, payments are due and will be collected at the time you place your order. Company will collect all payments through the Site, which are processed through Company’s payment processor. 

 

We accept the following payment methods on our Site: payment by credit or debit card (via Stripe).

 

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instruction. By entering the payment information, you also represent that all payment information is true and accurate, that you are authorized to use the payment method and all charges you incur will be honored by your payment method.

 

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

 

8.5 Subscriptions 

Company may offer the option for you to utilize a purchase plan or other automatic payments like subscriptions, in which you will place payment details on file and provide authorization for the payment processor to collect multiple payments on Company’s behalf. Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription. To cancel your subscription, please see our cancellation policies below.

 

If you enroll in a product that is paid through automatic payments, you agree that you will be responsible for making all payments due on the schedule indicated and that Company may submit periodic charges (e.g. every month or year, depending on your subscription) to your chosen payment method without further authorization from you until you provide prior notice that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before Company could reasonably act. You are solely responsible for ensuring that your payment method is up-to-date and error-free. If Company is unable to collect a payment when it is due, you will be notified and responsible for immediately updating your payment method so that the payment may be collected.

 

By purchasing enrollment in a membership product, you agree and acknowledge that your subscription has an initial and recurring payment charge at the subscription rate, and you accept responsibility for all recurring charges prior to cancellation. Your enrollment will be automatically renewed for successive periods and your payment method will be automatically charged for each successive period at the then-current subscription rate until you cancel your membership. You understand that failure to cancel according to the cancellation policies below will result in the non-refundable renewal of your subscription.

 

If you fail to make a payment, Company may take the following actions: provide you with notice of the missed payment and offer you a set period of time during which the payment must be made; revoke your access to any product for which you have failed to make a payment, until such payment is received; or, charge you a late fee or interest, if you continue to receive access to the products, without remitting the payment due.

 

While Company will use commercially reasonable efforts to ensure the security of all credit card and all other personal information, it expressly disclaims any liability for any damage that may result should any information be released to any third parties, and you agree to hold Company harmless for any damages that may result therefrom.

 

8.6 Ordering process via website

Registration is not required to buy a digital product, service or ticket to an event on our Site. A product can be selected by pressing a purchase button or clicking the purchase link on the page presenting the product, which takes the customer to the checkout page. The checkout form may also be embedded on the product page itself.

 

To continue with the purchase, the customer fills out billing information and ticks the box to agree to the GDPR & CCPA Terms and Conditions. In case of a two-step checkout form, the “Continue” button should then be pressed. Note that the “Continue” button is inactive until the Terms are ticked. 

 

In the final step, the customer completes the order by entering payment details, pressing the radio button to agree to the product Terms and Conditions and pressing the “Submit Payment” button. Note that the “Submit Payment” button will not be displayed until the customer agrees with the product Terms and Conditions. In case of missing information, the customer will be prompted accordingly as to what still needs to be filled in. When the “Submit Payment” button is clicked, the system accepts the order and automatically sends an email to the customer’s email address. If your bank requires you to confirm your payment, you may be shown an additional confirmation screen or need to agree with the purchase via an OTP code or your mobile banking app. If this is not completed, the order won’t be processed.

 

To purchase a membership product, you will complete the purchase which includes payment of a minimum of the initial time commitment of one month or a one-off payment for a longer period, depending on your selection. 

 

8.7 Account creation

To access the product(s) you purchased, you may be required to create an account on Kartra. You are responsible for ensuring that your login information remains private. If Company suspects that your login credentials have been shared with a third party or compromised, Company reserves the right to revoke your access to the product(s).

 

8.8 Access to digital products 

Payment is required to access a digital product, unless otherwise stated by Company.

 

Upon receipt of your payment, unless this is a pre-order, you will receive an email with a link to download or access the digital products. If you are uncertain how to open the files, please search for instructions based on the type of device you are using. 

 

You have ongoing usage of the downloaded digital product. This means that after you download the content, you are able to use it in accordance with the license listed above. To clarify, you must download the content in order to receive the usage license. If you have not downloaded the content within 365 days, Company does not guarantee the link will work.

 

8.9 Access to online courses

Payment is required to access an online course, unless otherwise stated by Company.

 

Upon receipt of your payment, unless this is a pre-order, Company will grant you access to the course. 

 

By purchasing the course you will receive “lifetime access”, which means you’ll be able to access it while it is operational. Please note that “lifetime” does not refer to your lifetime but to the time when the product is active. If the course includes any downloadable items, you’re free to download them any time for unlimited access from your device. 

 

If the course is discontinued, “lifetime access” will expire and access will no longer be possible. We reserve the sole right to define the active period for the course. Company will provide you with at least one month’s notice should Company need to retire the program. It is then your responsibility to download all materials from the course before the retirement date noted by Company. If you have not downloaded the content while you have access to the course, you will not have any usage rights and will not be permitted to obtain copies after that time.

 

8.10 Access to services

When you purchase a service, you will receive an email with instructions on what to do next, for example, on how to book a session or access consultation.

 

8.11 Access to membership

Payment is required to access an online membership, unless otherwise stated by Company.

 

Upon receipt of your payment (minimum of the initial time commitment of one month), unless this is a pre-order, Company will grant you access to the membership. You will be billed in accordance with the program duration you selected for the membership. You agree to keep your billing information updated. If we are unable to charge your billing method, you will be removed from the membership until the information has been updated.

 

When membership deliverables include recordings of live calls, access to some or all previous recordings of calls may be limited in case a member joins after the founding period. Please refer to individual product terms for more details.

 

You will receive access to the materials provided in the membership for as long as you remain a member. After you terminate or cancel your membership, you will lose access. Upon cancellation, your access to the membership will end at the end of the period for which you have previously paid. For more information, see our cancellation policies below.

 

8.12 Product language

Unless otherwise stated, all products are offered in English and Company is not responsible for offering any translations of products. Company cannot guarantee that translation tools will accurately translate the content of the products.

 

8.13 Communication about products

If you purchase a product, you will be required to enter your email address at the time you place the order. You agree that we may email you regarding this purchase. You may also be added to our mailing list to receive additional information about our products and services, if you opt in at the time of your purchase.

 

9. Refund and cancellation policies

Your purchase of a digital product, online course, service or ticket to an event may or may not provide for any refund. Each specific digital product, online course, service or event will specify its own refund policy. Company will not offer refunds for failure to apply a discount at the time of purchase. 

 

You agree that you have reviewed the applicable refund policies and will not file any disputes or request chargebacks through your credit card issuer. If you do, this refund policy will be provided to demonstrate your awareness of the policy in Company’s defense against the request.

 

In accordance with the Slovenian Consumer Protection Act, the right of withdrawal from the confirmed purchase of online digital content and services within the 14-day cooling-off period is not provided for online digital content and services that you accessed after you expressly agreed to lose your right of withdrawal by starting the performance. Unless otherwise stated within the refund policy of the specific product, you may therefore only cancel your order within fourteen (14) days of purchase date in case that you have not gained access to the material yet, for example, if this is a pre-order or you changed your mind without having previously received or accessed the material. To clarify, logging into the portal where material is available or receiving an email with said material is deemed as gaining access. 

 

If you are a consultation client and you purchase a call or session, or a package of calls or sessions, Company will not provide a refund for any of those calls or sessions once the service has been completed or any related material has been accessed, regardless of whether you use them or not. It is your personal responsibility to book the calls or sessions and use every call or session in your package. In case you can no longer attend the scheduled call or session and would like to move it, you can reschedule it up to 48 hours before. If this is not done and you do not attend the call or session, the service will be deemed completed and you will not be eligible for a refund.

 

In case you purchase a package of calls or sessions that are available at a discounted rate and you would like to cancel after at least one call has been completed, the refund will be calculated based on the regular price for an individual call or session. We will check how many package calls or sessions have been used with the discount and deduct potential extra fees of materials already provided to you. For example, if you use 3 calls out of a 10-call package and then request a cancellation, you will receive a refund for 7 remaining calls but will be charged the extra difference, just as if you had purchased individual calls separately, without the package available at a discounted rate.

 

If you have purchased a membership product that includes a recurring payment, there are no refunds on the monthly or pay in full payments already paid. There are no options to pause a membership. You may cancel a membership at any time at least five (5) business days before the next billing date. To do so, please contact hello@cancercarerheroes.com and let us know you’d like to cancel the membership. Please note that our business days are Monday to Friday 9:00am - 5:00pm CET. Alternatively, you can cancel your subscription by following the link to self-billing, which is available in your membership portal. You may access materials provided on the portal until the end of the current billing cycle, subject to these Terms and Conditions.

 

If you cancel a membership, that shall terminate at the end of the period covered by any payments you have made, and any and all licenses granted to you to use the material provided to you under these Terms and Conditions. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, forms, template documents, slide shows, membership areas, social media groups limited to paying members and other resources.

 

10. Cancellation process

If you wish to exercise your right to cancel subject to the terms above, you must state this by email via hello@cancercarerheroes.com with clear information about what you would like to cancel and your order ID (sent to you in your original confirmation email), or, in case of recurring payments, you also have the option to cancel your subscription in the self-billing portal. You will receive a confirmation of cancellation by e-mail. Your access to the course material, service or event will be cancelled, and all planned emails related to the program will no longer be sent. After cancellation, within 10 business days, you will receive your investment back to your original payment method. For further questions regarding the cancellation, please contact hello@cancercarerheroes.com.

 

11. Links to other websites

The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored or checked for accuracy, adequacy, validity, reliability, availability or completeness by us. We do not warrant, endorse, guarantee or assume responsibility for the accuracy or reliability of any information offered by third party websites linked through the Site or any website or feature linked in any banner or other advertising. 

 

Prior to engaging in any events or commercial transactions with any third parties discovered through or linked on the Site, you must complete any necessary investigation or due diligence. If there is a dispute for any events or commercial transactions with a third party discovered through or linked on the Site, you expressly hold Company harmless from any and all liability in any dispute.

 

12. No warranties

All information on the Site is provided in good faith; however, the Site is provided on an “as is” and “as available” basis and we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site and in other Company Content, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

 

Company makes no warranty the Site will meet your requirements; will be available uninterrupted; timely and free of viruses or bugs; or represents the full functionality, accuracy, and reliability of the Site. Company is not responsible to you for the loss of any content or material uploaded or transmitted through the Site. The Site and Company Content are written in English and Company makes no warranty regarding translation or interpretation of content in any language.

 

With regard to content relating to health and wellness on the Site, these Terms and Conditions incorporate Disclaimers available here.

 

13. Force Majeure

Company shall not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms and Conditions, for any failure or delay in fulfilling or performing any term of Terms and Conditions when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of the Company including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion, or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce) or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

 

14. Independent contractor

Nothing in these Terms and Conditions shall be construed to create a partnership, joint venture, employment or agency relationship. Upon purchase, Company agrees only to provide you with access to the course, membership, service or other purchased material, which provides education and information. The information contained in the digital product, service or event, including any interactions with the instructors, is not intended as, and shall not be understood or construed as, professional advice.

 

15. Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

 

16. Limitation of liability

In no event shall Company and our directors, officers, agents, employees, subsidiaries and affiliates be liable for any direct, indirect, special, incidental, equitable or consequential claims, losses or damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials, techniques, products or services made available through Company’s Site, even if Company or a Company authorized representative has been advised of the possibility of such damage. Our aim is to make the Site available for use at all times, but we cannot and do not guarantee availability either generally or at any particular time. There may be times when the Site or associated portals are unavailable. We will try to keep unavailability to a minimum, but we accept no liability for any loss or damage you may suffer as a result of the Site or associated portals being unavailable. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
You must ensure that your device has suitable protection, such as virus protection, before accessing and using the Site. We are not responsible for any computer virus or bug that affects your computer, mobile device or data as a result of your use of the Site or the downloading of any materials from the Site. You must also ensure adequate security and confidentiality of the data used to log in to our portals (e-mail address and password). We are not responsible for any damage that may occur to the user due to unauthorized disclosure or use of registration data.
When purchasing audio recordings of hypnosis, you specifically acknowledge and agree that under no circumstances are you allowed to listen to the audio recording(s) in situations requiring alertness, including but not limited to driving any vehicle, operating any machinery or engaging in other tasks requiring full attention. Engaging in such activities is done entirely at your own risk. Listening to hypnosis recordings is not suitable for any individuals who may have experienced a psychotic episode at any point in their life or have the diagnosis of psychosis, nor for individuals suffering from epilepsy.
You specifically acknowledge and agree that we are not liable for any defamatory, offensive or illegal conduct of any user. Your access to and use of the product is at your own risk. If you are dissatisfied with the Site or with any of the Site’s Terms and Conditions, your sole and exclusive remedy is to discontinue using the Site and the products, services and/or materials.

 

17. Recording and participation in live calls

By participating in any live calls, workshops, programs or events hosted by Company, you acknowledge and agree that these Zoom sessions may be recorded for the purpose of providing replay to members, tracking progress and internal training. Group session recordings will only be accessible to enrolled participants during the program duration. 

These video recordings, which may include your voice, video or contributions (for example, questions, answers to your questions or general discussions) are the sole property of Company. We reserve the right to edit, repurpose and distribute these recordings for commercial purposes, including but not limited to creating courses, training materials, future community resources or promotional materials.

If you choose to participate in live discussions, ask questions or share personal experiences during live sessions, you consent to being recorded. If you do not wish to be recorded, you may keep your camera off and/or participate via chat. If you prefer not to be included in the recordings, please contact us via email at hello@cancercarerheroes.com before the event to opt out of the interactive parts of the call. However, by enrolling, you understand that recordings are a core part of the program experience. Your participation in these events constitutes your consent to such recordings, which may be made available to other members of the community.

 

18. Termination

Company reserves the right, in its sole discretion, to terminate your access to all or part of any of the Site at any time, with or without notice. In the event of cancellation or termination, you are no longer authorized to access the part of the Site affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Site, and the disclaimers and limitations of liabilities set forth in these Terms and Conditions, shall survive. If the termination is due to a breach of these Terms and Conditions, no refund will be due to you. If there is no breach, Company will provide you with a pro rata refund on any fees for the billing period.

 

19. Assignment

These Terms and Conditions may not be assigned by you without express written consent of Company; however, all rights and obligations under these Terms and Conditions may be freely assigned by Company in its sole discretion.

 

20. Indemnity

Except where prohibited by law, by using this Site you agree to indemnify, defend and hold harmless the Company, its officers, directors, employees, agents and third parties for any losses, claims, suits, actions, liabilities, costs and expenses (including reasonable attorneys’ fees and expenses) relating to or arising out of your use of or inability to use the product and related services, any user postings made by you, your violation of any terms of these Terms and Conditions or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. 

 

21. Jurisdiction and dispute resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Slovenia. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

 

You expressly waive any and all claims, now or in the future, arising out of or relating to using the Site and Company Content. You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren’t allowed.

 

Any disputes shall be settled amicably by GRINBLU d.o.o. in the first instance but if this is not possible, the competent court in Ljubljana, Republic of Slovenia, shall have jurisdiction to settle disputes.

 

22. Contact details

If you have any questions or concerns about these Terms and Conditions, please contact us via email on hello@cancercarerheroes.com.

 

Last updated: 20 June 2025.